How it works
From documents to a corrected account.
A structured journey with a clear deliverable at every stage. You always know where a query sits and what happens next.
STAGE 01
Collect and Review
We gather accounts, meter records, tariff schedules and supplier agreements, then establish what documentation is missing before analysis begins.
STAGE 02
Analyse
Charges and consumption are rebuilt and profiled over time so that each element of every account can be tested against the tariff that should have applied.
STAGE 03
Identify Discrepancies
Incorrect tariffs, metering and multiplier errors, estimated readings, duplicated charges and misapplied levies are isolated and quantified.
STAGE 04
Validate Findings
Every finding is verified against source documentation and the governing tariff before it leaves our office, so that what we submit stands up to scrutiny.
STAGE 05
Engage and Resolve
We lodge the evidenced query with the municipality or provider, manage the correspondence and follow it through the assessment process to a decision.
STAGE 06
Recover and Optimise
Corrections, credits and refunds are confirmed on subsequent accounts, and a validated baseline is put in place for ongoing cost control.
Deliverables
What you receive, and when
Timelines depend on the volume of supply points and the responsiveness of the relevant provider. Reporting cadence is agreed up front.
- Stage 1–2
- Document register and consumption baseline
- Stage 3–4
- Validated schedule of discrepancies with evidence
- Stage 5
- Lodged queries and correspondence record
- Stage 6
- Confirmation of corrections and monitoring baseline
Next step
Ready to start at stage one?
Request a utility review and we will set out what a FinQuest audit would involve for your portfolio — scope, documentation required and expected timelines.