Services

Six disciplines, one audited outcome

Each service stands alone and works as part of a whole. Together they take an account from unverified to evidenced, corrected and monitored.

Utility Account Auditing

A line-by-line review of electricity, water and municipal accounts to establish exactly what is being charged, and why.

We reconstruct each account from the source documents — meter readings, consumption records, charge lines and adjustments — and test every element against the applicable tariff and supply agreement. The output is a clear, evidenced picture of your utility charges rather than an estimate.

Full reconciliation of billed charges to meter data
Review of fixed charges, demand charges and levies
Documented audit trail for every finding

Tariff and Billing Validation

Confirmation that the tariff applied to each supply point is the correct and most appropriate one available.

Tariff structures change, and accounts are often left in a category that is no longer the most cost effective. We validate the tariff based on supply capacity and usage patterns, in order to identify where a change is supportable.

Tariff category and supply capacity assessment
Validation of rates, notified maximum demand and metering multipliers
Written motivation for any recommended change

Historic and Current Consumption Analysis

Analysis of historic and live consumption to separate genuine usage from billing anomalies.

By profiling consumption over time we distinguish operational change from metering and billing error. Patterns such as unexplained consumption, estimated readings and mismatched interval data are flagged for investigation correction.

Multi-period consumption profiling per supply point
Identification of estimated, missing or transposed readings
Baseline for ongoing monitoring

Utility Provider Engagement

We deal directly with municipalities and utility providers on your behalf, in your interest.

Engagement is handled by people who know how these queries are assessed. We prepare the submission, lodge it, follow it through the relevant channels and keep a record of every interaction so that nothing stalls unnoticed.

Preparation and lodgement of evidenced queries
Structured follow-up until each query is closed
Consolidated reporting back to your finance team

Correction, Refund and Credit Resolution

Managing findings through to a corrected account, credit or refund.

Identifying a discrepancy is only useful if it is corrected. We manage the resolution process — corrected billing going forward, and credits or refunds where an overcharge has already been paid — and verify that the correction is reflected on subsequent accounts.

Resolution managed from submission to confirmation
Verification that corrections appear on later invoices
Escalation where a query is not progressed

Ongoing Utility Cost Control

Continuous account review so that new errors are caught early, not years later.

Once accounts are accurate, the value lies in keeping them that way. Ongoing review checks each billing period against the validated baseline and flags variances while they are still small and straightforward to correct.

Period-by-period account checking
Early flagging of variances and tariff changes
Regular reporting suited to management review

Commercial utility metering installation

Scope

Where our work applies

We work across commercial and multi-site portfolios where utility charges are material and metering arrangements are complex.

Office parks and single-tenant offices
Retail centres and standalone retail
Industrial and warehousing sites
Multi-site national portfolios
Bulk-metered and sub-metered properties
Properties with tenant recovery billing

Next step

Not sure which service you need?

Start with a utility review. We will look at what you have, tell you what is worth auditing and set out the scope before any work begins.

Request a Utility Review See How the Audit Works